Terms of Service
Effective 12 September 2026 · Zoobypet Tech Pvt. Ltd.
These terms are the agreement between Zoobypet Tech Pvt. Ltd. (“Zooby”, “we”) and you when you create an account on zooby.in, app.zooby.in, suppliers.zooby.in or labs.zooby.in. A clinic owner who signs up accepts them for the clinic and its staff. A pet parent who registers accepts them for their own account. If you do not agree, do not create an account.
1. The service
Zooby is a veterinary practice platform: patient records, consultations, prescriptions, lab orders, reminders, billing, inventory, GST documents, and notifications by WhatsApp and email. We provide it as a subscription to clinics and free of charge to pet parents through their clinic.
2. Accounts
You must give accurate details and keep your login secret. A clinic is responsible for the people it invites and for removing them when they leave. Tell us at support@zooby.in if you believe an account has been misused.
3. Your data stays yours
Clinical records, patient lists and financial data entered by a clinic belong to the clinic. Pet profiles and contact details entered by a pet parent belong to the pet parent. Zooby processes them only to provide the service, as described in the Privacy Policy, and never sells them. A clinic can export its data at any time from Settings → Data Export.
4. Acceptable use
Use the service only for legitimate veterinary practice and pet care. Do not upload content you have no right to, attempt to access other clinics' data, probe or overload the service, or use it to send unsolicited messages. We may suspend an account that breaks these rules, after notice where practical.
5. Clinical responsibility
Zooby is a record-keeping and workflow tool. Diagnoses, prescriptions and treatment decisions are the veterinarian's alone. AI-generated suggestions are drafts for a qualified vet to accept, edit or discard and are never a substitute for professional judgment.
6. Messages and notifications
Clinics choose which reminders and documents are sent to pet parents. Pet parents can change reminder preferences in the pet parent app or ask their clinic. Delivery depends on WhatsApp, email and telecom providers we do not control.
7. Payments and tax documents
Card and UPI payments are processed by Razorpay under its own terms; Zooby never stores card details. GST invoices, e-way bills and e-invoices are generated from the data the clinic enters; the clinic is responsible for its correctness and for its own filings. Subscription fees, if any, are as agreed with the clinic in writing and are payable in advance.
8. Availability and support
We aim for continuous availability but do not guarantee it. Planned maintenance is announced in advance where possible. Support: support@zooby.in.
9. Intellectual property
The software, design and brand are ours or our licensors'. You get a non-exclusive right to use the service while your account is active; nothing else transfers.
10. Termination
You can close an account at any time by writing to support@zooby.in; a clinic owner can close the clinic. We may end the agreement for breach or if the service is discontinued, with at least 30 days' notice in the latter case. After closure a clinic may export its data for 30 days; records are then deleted except where the law requires us to keep them (see the Privacy Policy on retention).
11. Liability
The service is provided as is. To the extent the law allows, Zooby is not liable for indirect or consequential loss, or for loss caused by inaccurate data entered by users, by third-party providers, or by clinical decisions. Our total liability to a clinic in any year is limited to the fees that clinic paid us in that year.
12. Changes to these terms
We will post updates here with a new effective date and ask you to accept them at your next sign-in when the change is material.
13. Governing law
These terms are governed by the laws of India. Courts in India have jurisdiction. Contact: support@zooby.in; Zoobypet Tech Pvt. Ltd., India.